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I do not remember my user name.

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

I cannot login, my user account is blocked.

 

You can try to reset your password

 

If you cannot unlock your account with the password reset function, please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

I have trouble with placing an order.

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

I have trouble with my credit card payment.

 

Please check

  • your credit card expiry date.
  • with your credit card issuer your credit card amount limit.

 

For assistance, please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

The prices shown do not match my contract/quote.

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

 

When is my order delivered?

 

You can check the status of your order under My Account > Order History.

 

For more information, please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

I want to raise a complaint.

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

Who is my Sales Account Manager?

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

 

I have a question about an invoice.

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

I need a copy of an invoice.

 

Go to My Account > Order History. Open your order. At item level, you can find a copy of your invoice.

 

I need a SDS (Safety Data Sheet).
 
  • Go to the product details page (Ckick on the product name or product ID).
  • Scroll down to the section Specs / Documents / Related Products 
  • Click on Documents.
  • Download the Safety Data Sheet (SDS) of the product.

 

I need a CofA (Certificate of Analysis).

 

  • Prepare your material number and batch number
  • Click on CofA search and follow the instructions

 

A colleague of my company needs a login.

 

Please contact Customer Service:

North America

Consumer Care / Material Performance & Protection

Wood Protection

Europe, Middle East and Africa

 

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